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CodeRED Emergency Notification System

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The City of San Dimas has contracted with Emergency Communications Network, Inc. for its "CodeRED" high-speed telephone emergency notification service. The CodeRED system gives City Officials the ability to notify City residents by telephone about emergency situations or critical community alerts. The CodeRED system will only be used when situations arise that the community should be aware of (i.e. severe weather, wildfire, water main breaks, alerts concerning a missing child or adult, road closings, law enforcement emergencies and hazardous material spills).

How does CodeRED work?

CodeRED delivers the message through a high-speed telephone calling system to a phone number registered in the system. City staff will select a "call area" and the phone numbers will be matched up electronically to the addresses. A pre-recorded message will be sent out via the telephone with information about the situation and instructions. You will see the phone number 866-419-5000, 866-419-5000 for emergency calls or 855-969-4636 for general calls appearing on your caller ID. If you missed the call, you can call the number back to listen to the pre-recorded message.

How do I make sure that I am notified?

Initially, the City will use telephone company records to create its notification list. However, residents should not assume they are in the system. You should register online, particularly if you have moved or changed your phone number in the last year or if you prefer to be contacted on your cell or business phone.

How do I sign up?

There is no cost to participate, you will need to have your first and last name, physical street address (no P.O. Boxes), city, state, zip code, primary phone number and alternate phone numbers.

CodeRED Mobile Alert App

Residents and visitors alike can receive enhanced public safety alerts no matter where you are located via the CodeRED Mobile Alert app - a free public safety app for both Android and iPhone users. The CodeRED Mobile Alert app delivers community and emergency alerts to individuals targeted within an impacted geographical area so that you may also receive timely notifications when you're on the road, away from home.

If you are currently a CodeRED subscriber that has already registered your mobile phone to receive notifications from the City of San Dimas you will continue to receive calls. However, if you download the CodeRED Mobile Alert app, you will also be able to receive alerts via your smartphone anywhere in the country, including Hawaii, Puerto Rico, and Alaska.
To download the free CodeRED Mobile Alert app, visit the Google Play or iTunes store.
 

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